Man With A Van Hornsey Service Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Hornsey provides moving, delivery, collection, and associated transport services within the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to clarify responsibilities, service limits, pricing rules, and legal obligations so that both parties understand what is included in a standard man with a van Hornsey service and what may fall outside it.
For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person booking or receiving the service. These terms apply to domestic and commercial jobs, including small removals, single-item transport, furniture moves, collections, deliveries, and similar work arranged through a van and man Hornsey service. Any additional conditions agreed in writing before the job starts will form part of the contract.
We reserve the right to refuse any booking that is unlawful, unsafe, outside the scope of our service, or impossible to complete with reasonable care. The customer is responsible for providing accurate information about the load, access conditions, parking, timing, fragile items, and any special handling requirements. Failure to provide accurate information may affect the price, timing, and completion of the service.
Bookings are usually confirmed once we have received the essential job details and, where required, any deposit or advance payment. A booking is not guaranteed until it has been accepted by us in writing, electronically, or by other clear confirmation. The customer should check all details carefully, including the collection and delivery addresses, service date, time window, and inventory. Any change requested after confirmation may be treated as an amended booking and may be subject to additional charges.
When arranging a Hornsey man with a van service, the customer must ensure that the item list and access details are truthful and complete. If the vehicle, crew size, or duration needed for the job differs from the information supplied, we may revise the price or decline the work. For jobs involving stairs, lifts, long carries, waiting time, restricted parking, or multiple stops, the customer should notify us in advance so that the booking can be scheduled appropriately.
We may require identification, proof of address, or other reasonable verification before accepting certain bookings, especially where the service involves valuable items, business accounts, or a potentially high-risk collection. 
If a booking is made on behalf of another person, the person making the booking confirms that they are authorised to do so and will ensure that the recipient or site contact is aware of these terms. Any instructions given by third parties on the day may only be followed if they do not conflict with safety, legality, or the agreed booking scope.
All prices are quoted in good faith based on the information provided at the time of booking. Quotations may be fixed or estimated depending on the nature of the job. Where a quote is time-based, the final price may vary if the service takes longer due to factors outside our control, including access delays, under-declared load size, customer unpreparedness, or additional waiting time. Any extras will be charged at the rates agreed in advance or, if not agreed, at a reasonable rate.
Payment terms will be confirmed at booking or before work begins. Unless otherwise stated, payment is due on completion of the job or at another agreed time. We may accept bank transfer, card payment, cash, or other methods if offered for that booking. For certain services, especially larger moves or peak-time bookings, we may request a deposit to secure the date. Deposits may be non-refundable in whole or in part where stated at the time of booking and where costs have been incurred.
Man With A Van Hornsey may suspend or stop the service if payment is declined, overdue, or disputed without reasonable cause. The customer remains responsible for any reasonable costs incurred in recovering sums due, including administrative charges, bank charges, or collection costs where lawful. If invoices are issued, they must be paid within the stated payment period. Late payment may result in interest or other lawful remedies being applied in accordance with applicable UK law.
Cancellations must be made as soon as possible. If the customer cancels with sufficient notice, any refund of deposits will depend on the amount of preparation already completed and any costs we have already incurred. Where a booking is cancelled close to the scheduled start time, we may retain some or all of the deposit to cover lost time and administrative expenses. For time-sensitive jobs, particularly where a vehicle and crew have already been allocated, cancellation charges may apply.
If we need to cancel or reschedule due to vehicle issues, staff illness, adverse weather, road closures, or other circumstances beyond our reasonable control, we will aim to notify the customer promptly and propose an alternative date or time. We will not be liable for indirect losses caused by such cancellation, provided we have taken reasonable steps to minimise disruption. A customer’s remedy in these circumstances will normally be limited to a refund of sums paid for the unused portion of the service, if applicable.
Where a customer is not present at the agreed collection time, does not provide access, or fails to make the load ready, we may treat the booking as cancelled or charge waiting time and wasted journey fees. If the customer wants the service postponed, this may be treated as a new booking. For man and van Hornsey jobs involving multiple items or tight schedules, punctuality and readiness are essential to avoid delays and additional costs.
Our liability is limited to losses directly caused by our negligence or breach of contract, subject always to mandatory consumer rights and statutory obligations. We will take reasonable care when loading, transporting, and unloading goods, but we are not responsible for pre-existing damage, ordinary wear and tear, or damage caused by inadequate packaging, insecure wrapping, hidden defects, or the customer’s own instructions. Fragile items should be packed properly and declared in advance.
We do not accept liability for indirect or consequential losses, including loss of profit, loss of business, loss of use, or emotional distress, unless such liability cannot be excluded by law. Where we are legally responsible for loss or damage to goods, our liability will be limited to the reasonable repair cost, replacement cost, or value of the item immediately before the loss, whichever is lower and lawful in the circumstances. Any claim must be supported by evidence such as photographs, receipts, or written notes.
If an item is carried by the customer, their representatives, or third parties, we are not liable for injury, loss, or damage caused by their handling. The customer must ensure that pathways, staircases, entrances, and loading areas are safe and suitable. If our staff believe an item is unsafe to move, too heavy, poorly secured, or likely to cause damage, they may refuse to carry it or may proceed only if the customer accepts responsibility in writing or electronically where appropriate.
The customer is responsible for ensuring that all goods handed to us are lawful to transport and do not include prohibited, dangerous, perishable, or illegal items unless we have expressly agreed otherwise and the law permits it. This includes compliance with UK waste regulations. We do not knowingly transport hazardous waste, controlled substances, unlawfully disposed items, or waste that requires special licensing unless those requirements have been fully met. Any undeclared prohibited materials may be refused, removed from the vehicle, or reported where necessary.
Where the service includes removal of unwanted items, the customer must make clear whether the items are for reuse, delivery, disposal, or recycling. Waste transfer rules may apply, and the customer may be required to retain evidence of lawful disposal where applicable. We will only handle waste in accordance with relevant legislation, including the duty to prevent fly-tipping and the requirement to use authorised facilities or licensed waste carriers where necessary. The customer must not ask us to dispose of waste unlawfully or to leave items in unauthorised locations.
For any Hornsey van man collection or clearance activity that includes rubbish, furniture, white goods, or mixed materials, the customer must disclose exactly what is to be removed before the job starts. Hidden waste, contaminated materials, electrical items, or items containing fluids may incur extra charges or be refused. If it becomes clear during the job that the load differs materially from the description, we may amend the price, alter the vehicle size, or stop the service if the work would breach legal or safety requirements.
All customers must cooperate with reasonable safety and operational instructions. Our staff may decline to lift, move, or load items that pose a risk to health and safety, including items that are unstable, excessively heavy, poorly packaged, or likely to damage property. We are entitled to take reasonable breaks, secure the load appropriately, and arrange items in the vehicle using professional judgment. The customer should not interfere with loading unless asked to assist.
The customer warrants that they have authority to book the service, access the relevant premises, and permit the movement of the specified goods. If any goods belong to another person, the customer confirms that they have permission to arrange the transport. The customer must also ensure that no item is subject to theft, retention, seizure, or legal restriction. Any instruction that would require us to breach the law, exceed the vehicle’s capacity, or endanger people or property may be refused without liability.
We may subcontract part or all of the service to trusted third parties where necessary to complete the booking efficiently. Any subcontractor will be expected to operate under standards consistent with these Terms and Conditions. However, no subcontracting arrangement will reduce the customer’s duties under this agreement. A man with a van Hornsey booking remains subject to the same safety, payment, and cancellation rules regardless of who carries out the work on the day.
Complaints should be raised as soon as reasonably possible after the issue arises so that we can investigate while the facts are fresh. If damage is claimed, the customer should keep the item and provide clear evidence of the issue, along with any relevant packaging, photos, or documents. We may ask for the opportunity to inspect the item or the location before any admission of liability is made. Reasonable cooperation from the customer is required to assess and resolve a complaint.
If any part of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will continue in force. No failure or delay by us in exercising a right will operate as a waiver of that right. These terms may be updated from time to time, but any change will not affect a booking already confirmed unless the customer agrees or the change is required by law. The version in force at the time of booking will normally apply to that booking.
The contract is between the customer and the service provider only, and no third party has rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing. Any notices or communications related to the booking should be made through the agreed booking channel. This helps ensure that all instructions, amendments, and confirmations are recorded accurately and can be relied upon if a dispute arises.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with a Man With A Van Hornsey service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any local or national legal requirement applies differently, the legally binding rule will prevail over any conflicting part of these terms.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. They also confirm that they have provided accurate information and will cooperate with reasonable instructions to allow the service to be completed safely and lawfully. A professional van man service depends on clear communication, honest declarations, and mutual respect between the parties involved.
In summary, our service is designed to be efficient, lawful, and transparent. Whether you book a small delivery, a furniture move, or a larger man and van Hornsey transport job, the same principles apply: accurate booking information, timely payment, safe handling, lawful disposal, and fair allocation of responsibility. Where questions arise, these Terms and Conditions will be interpreted in a practical way that reflects the intended service and the legal rights of both sides.