Terms and Conditions for Man With A Van Hornsey

These Terms and Conditions apply to all services provided by Man With A Van Hornsey and govern the relationship between the customer and the service provider. By making a booking, the customer agrees to be bound by these terms in full. Please read them carefully before confirming any job, as they set out the basis on which transport, loading, unloading, and associated services are delivered. For the avoidance of doubt, these terms are designed to be clear, fair, and consistent with UK consumer and transport requirements.

Throughout this document, references to the company, we, us, or our mean the provider of the van and labour service. References to the customer, you, or your mean the person or organisation making the booking, paying for the service, or receiving the benefit of the service. Where the booking is made on behalf of another person, the individual making the booking confirms that they have authority to accept these terms on that person’s behalf.

These terms apply whether the work involves a single item, part-load transport, household removals, office moves, furniture collection, or other lawful transport tasks agreed in advance. Any special requirements must be disclosed before the booking is confirmed. If there is any inconsistency between these Terms and Conditions and a written quotation or booking confirmation, the written quotation or confirmation shall prevail only to the extent of that inconsistency.

Booking process begins when you request a quotation or availability check and ends when we confirm the service in writing, by email, message, or another recorded method. A booking is not guaranteed until we have received the necessary details, confirmed acceptance, and, where required, received any deposit or prepayment. We may refuse or decline a booking if the job is unsafe, unlawful, outside our scope, or not commercially practical.

When requesting a quote for man and van services, you must provide accurate information, including collection and delivery addresses, access conditions, item descriptions, approximate weight or volume, required timing, parking restrictions, floor levels, and whether assistance with loading or unloading is needed. If the information later proves inaccurate, we may revise the quotation, alter the schedule, or cancel the booking where necessary. Any estimate given before full details are received should be treated as indicative only.

The customer is responsible for ensuring that the goods to be moved are ready at the agreed time and that access is suitable for the vehicle and personnel. If the collection point, destination, or item specification changes after confirmation, we may charge an additional amount or rebook the job subject to availability. Man With A Van Hornsey may also request proof of identity, proof of address, or confirmation of ownership for certain items where this is reasonable and proportionate.

All services are subject to availability and operational capacity. We may need to adjust arrival times due to traffic, weather, vehicle issues, or other matters outside our control. While we aim to be punctual, any stated time is an estimate unless expressly agreed as a fixed appointment. If a delay occurs, we will act reasonably and keep the customer informed where practicable. Time-sensitive moves should be disclosed at the time of booking so that the service can be planned appropriately.

If our team arrives and the job cannot proceed due to inaccurate details, unsafe conditions, absence of the customer or an authorised representative, or lack of access or permits, we may still charge a call-out fee, waiting time, or a cancellation charge. The same applies if the customer fails to prepare the items, fails to comply with safety instructions, or requires the work to exceed the original scope without prior agreement. The company is not responsible for delays caused by the customer’s own arrangements.

We reserve the right to refuse to move items that are prohibited, dangerous, unhygienic, improperly packed, or otherwise unsuitable for transport. This includes but is not limited to live animals, firearms, illicit goods, explosives, hazardous chemicals, perishable goods requiring controlled conditions, and any item that would expose our staff or third parties to unreasonable risk. If such items are discovered after booking, we may suspend or terminate the service immediately without liability for any resulting delay or loss.

Payments must be made in accordance with the price and method agreed at the time of booking or as stated on the quotation. Unless otherwise agreed in writing, charges may be based on hourly rates, fixed prices, mileage, labour, waiting time, tolls, congestion-related costs, parking costs, or a combination of these. All prices are quoted in pounds sterling and may be subject to VAT where applicable. Any estimate is based on the information available at the time and may change if the scope changes.

For some bookings, we may request a deposit or full prepayment. Where a deposit is taken, it may be applied against the final invoice and may be non-refundable in whole or in part if the customer cancels late or breaches these terms. Payment is due immediately upon completion unless a credit arrangement has been agreed in writing beforehand. We may require cleared funds before unloading, before releasing goods, or before leaving site if we reasonably believe payment may not be made.

Late payment may result in suspension of further services, recovery action, and, where lawful, interest and administrative charges. The customer is responsible for all reasonable costs incurred in recovering unpaid sums, including bank fees, collection costs, and legal expenses where permitted by law. If a card payment is reversed, declined, or charged back without valid cause, the customer remains liable for the original amount and any resulting losses. Hornsey man with a van services are priced on the basis that payment terms are honoured fully and on time.

Cancellations must be made as early as possible and should be confirmed in writing. If you cancel more than 48 hours before the scheduled time, we may refund any deposit paid, subject to deduction of non-recoverable costs already incurred. If you cancel less than 48 hours before the job, a cancellation fee may apply. If cancellation occurs on the day of the booking or after the team has been dispatched, the full or substantial portion of the agreed charge may be payable.

We may cancel or postpone a booking if there is an event beyond our reasonable control, including severe weather, vehicle breakdown, road closures, staff illness, or restrictions that make performance unsafe or unlawful. In such cases, we will seek a reasonable alternative date or refund any amount paid for work not carried out, provided no completed services or recoverable costs justify retention. We are not liable for indirect losses arising from a cancellation or postponement caused by such events.

The customer may not cancel a job simply because the service takes longer than expected where the extra time results from inaccurate information, poor access, traffic, waiting, or other customer-related causes. If the job is interrupted after work has begun, we may charge for all time worked, distance travelled, and any additional expenses reasonably incurred. A cancellation request does not remove liability for services already delivered or for losses caused by breach of these terms.

Liability is limited to losses directly caused by our negligence or breach of contract and only to the extent permitted by law. We will take reasonable care when handling goods, equipment, and property, but the customer acknowledges that removals and transport carry inherent risks. Except where prohibited by law, we exclude responsibility for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or emotional distress.

The customer remains responsible for ensuring that items are adequately packed, protected, and suitable for transport unless packing has been expressly included in the agreed service. Fragile items, electronics, glass, artwork, antiques, and similar valuables should be declared in advance and packed appropriately. We are not liable for damage resulting from inadequate packaging, pre-existing defects, hidden weaknesses, or the customer’s instructions to move items in an unsafe condition. Any claim for damage must be reported promptly and supported by reasonable evidence.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Where we are found liable for damage to goods, our liability will, to the fullest extent permitted, be limited to the lesser of the reasonable repair cost, replacement value, or the amount of the service charge for the relevant job, unless a higher limit has been agreed in writing.

Customer obligations are an important part of the service. You must ensure that the goods are legally owned by you or that you have authority to arrange their transport, that the goods are ready at the agreed time, and that access is safe and suitable. You must provide accurate instructions, ensure parking arrangements are lawful where possible, and inform us of any special handling requirements. Failure to meet these obligations may result in extra charges, delays, or cancellation.

You are responsible for obtaining any permissions, permits, resident parking arrangements, building access approvals, or management consent needed for the move. Where access is restricted, the customer must notify us before the booking so that appropriate arrangements can be considered. If we incur charges because of parking tickets, clamping, towing risk, storage, or access issues arising from incomplete information or unlawful arrangements, those costs may be passed on to you. The customer must also ensure that any children, pets, or bystanders remain clear of the operational area.

We may use subcontractors or additional personnel to fulfil all or part of the service, and any such party will be bound by obligations consistent with these terms. We may also split loads, use suitable alternative vehicles, or arrange an adjusted route if it is necessary for safety, legality, or efficiency. Any such operational decision will be made reasonably and with due regard to the agreed service. The customer agrees that operational discretion may be exercised where doing so does not materially reduce the service promised.

Waste regulations apply where the service involves disposal, clearance, or removal of unwanted items. The customer must disclose in advance if any item may be waste, recyclable material, electrical waste, furniture for disposal, rubble, or any other material subject to regulation. We will only remove waste where it is lawful to do so and where we are authorised to transport and dispose of it in compliance with applicable UK waste legislation, environmental rules, and duty-of-care obligations.

We may request information about the origin, composition, and destination of waste. The customer must not present controlled, hazardous, clinical, chemical, or otherwise regulated waste without prior written agreement. If waste is handed over for disposal, you confirm that you have the right to do so and that the waste is described accurately. Misdescribed or concealed waste may be refused, returned at your cost, or handled as an additional chargeable service if lawful and practical.

The customer accepts that waste transfer documentation, receipts, or records may be required in appropriate circumstances. Where relevant, we may use licensed carriers, approved facilities, or lawful subcontracted disposal channels. Any illegal tipping, fly-tipping, or unlawful disposal is strictly prohibited. If the customer requests or induces unlawful disposal, the company may terminate the service immediately and report the matter to the appropriate authorities where required by law. Man With A Van Hornsey will not assist with any disposal that would breach environmental or waste regulations.

Force majeure and operational events may affect the performance of the service. We are not liable for failure or delay caused by circumstances beyond our reasonable control, including extreme weather, accidents, road closures, industrial action, public emergencies, government restrictions, acts of third parties, or the unavailability of roads, premises, or loading areas. In such situations, our obligations are suspended for the duration of the event.

If a force majeure event occurs, we will use reasonable efforts to minimise disruption and resume the service when possible. The customer may be offered a revised date, partial completion, or a refund for any part of the service not performed, depending on the circumstances. We will not be in breach of contract where performance becomes impossible, unsafe, or unlawful because of events outside our control. Neither party shall be entitled to damages for delay arising from such events.

Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of the company. Failure to enforce any provision immediately shall not constitute a waiver of that provision or any other term. If any part of these terms is found unenforceable, the remaining provisions shall continue in full force and effect. The parties intend that all provisions be interpreted in a manner that is lawful and commercially reasonable.

These terms, together with the quotation or booking confirmation and any written amendments, form the entire agreement between the customer and Man With A Van Hornsey. No person other than the parties to this agreement has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing. The customer confirms that they have read and understood the terms before proceeding with the booking.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If any conflict arises between these terms and mandatory legal rights, the mandatory rights will prevail to the extent required by law.

This document is intended to provide a clear legal framework for our van service, moving assistance, and related transport work. By confirming a booking, you acknowledge that the service depends on accurate information, safe access, lawful goods, and timely payment. We aim to provide a reliable and professional service while preserving the rights and responsibilities of both parties under UK law.